Privacy Policy

🚨 IMPORTANT PRIVACY NOTICE

BY USING SELYNE, YOU EXPLICITLY CONSENT TO ALL DATA PROCESSING PRACTICES DESCRIBED IN THIS POLICY, INCLUDING INTERNATIONAL DATA TRANSFERS AND THIRD-PARTY PROCESSING. IF YOU DO NOT AGREE TO THESE PRACTICES, DO NOT USE THE SERVICE.

1. Information We Collect

Information You Provide Directly

When you use Selyne, you may provide us with the following types of personal information:

Account registration information (email address, name, username, password)
Personal preferences, goals, and interests you share during onboarding
All conversation content including text messages, voice recordings, and audio data
Personal development goals, emotional state information, and behavioral patterns
Feedback, survey responses, and communications with our support team
Payment information (processed by third-party payment processors)
Profile information, photos, and user-generated content
Any other information you choose to provide through the Service

⚠️ Sensitive Data Processing

BY USING SELYNE, YOU EXPLICITLY CONSENT to our processing of potentially sensitive personal information including emotional state data, mental health discussions, personal relationships, and intimate thoughts shared during conversations. This data may be processed by third-party AI providers as detailed below.

Information We Collect Automatically

We automatically collect technical and usage information when you use our Service:

Device information (type, model, operating system, browser version, unique identifiers)
Usage patterns, session duration, feature interactions, and app navigation data
Log data including IP addresses, access times, pages viewed, and error logs
Location data (if you grant permission) including precise and approximate location
Network information and connection quality metrics
Performance analytics and crash reports
Behavioral analytics including click patterns, scroll behavior, and user flows
Cookies, local storage, and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party sources including:

Analytics providers and advertising networks
Social media platforms (if you connect your accounts)
Identity verification and fraud prevention services
Payment processors and financial institutions
Public databases and data aggregators

2. How We Use Your Information

We use your personal information for the following purposes, and you consent to all such uses:

Primary Service Functions

Providing personalized AI conversations and emotional support
Generating custom insights, recommendations, and personal growth plans
Creating voice synthesis and audio processing for conversations
Analyzing behavioral patterns to improve personalization
Tracking progress toward your personal development goals
Curating and recommending relevant cultural content

Business Operations & Improvement

Developing, training, and improving our AI models and algorithms
Conducting research and analytics to enhance Service functionality
Ensuring platform security, fraud prevention, and abuse detection
Processing payments and managing your account and subscriptions
Providing customer support and responding to your inquiries
Sending important updates, notifications, and service communications
Complying with legal obligations and enforcing our Terms of Service
Protecting our rights, property, and the safety of our users

Marketing & Communication (With Consent)

Sending promotional communications about new features and services
Conducting market research and user surveys
Personalizing marketing content and recommendations
Analyzing user engagement with marketing communications

You can opt-out of marketing communications at any time by following the unsubscribe instructions or updating your preferences in your account settings.

3. Third-Party Data Sharing & Processing

🚨 MANDATORY THIRD-PARTY DATA PROCESSING

SELYNE'S CORE FUNCTIONALITY REQUIRES SHARING YOUR DATA WITH THIRD-PARTY AI PROVIDERS. BY USING THE SERVICE, YOU IRREVOCABLY CONSENT TO THIS DATA SHARING. SELYNE DISCLAIMS ALL LIABILITY FOR HOW THIRD PARTIES PROCESS YOUR DATA BEYOND OUR CONTRACTUAL OBLIGATIONS.

AI Service Providers (Essential for Service Function)

We share your data with the following AI providers to deliver core Service functionality:

Anthropic (Claude AI) - United States

Data Shared: All conversation content, personal context, emotional state data, user preferences

Purpose: Text conversation processing, response generation, content analysis

Retention: Subject to Anthropic's data retention policies (outside our control)

Google Gemini AI - United States/Global

Data Shared: Conversation content, behavioral patterns, user goals, emotional insights

Purpose: Advanced conversation analysis, personalization, pattern recognition

Retention: Subject to Google's data retention policies (outside our control)

xAI Grok - United States

Data Shared: Conversation queries, topic analysis, user context, real-time questions

Purpose: Real-time information integration, contextual responses, knowledge queries

Retention: Subject to xAI's data retention policies (outside our control)

ElevenLabs - United States/Global

Data Shared: Voice recordings, audio preferences, speech patterns, conversation content for synthesis

Purpose: Voice synthesis, audio processing, speech-to-text conversion

Retention: Subject to ElevenLabs' data retention policies (outside our control)

⚠️ Critical Disclaimer

EACH AI PROVIDER OPERATES UNDER ITS OWN PRIVACY POLICY AND DATA PRACTICES. Selyne cannot and does not control how these providers process, store, or use your data beyond our contractual agreements. YOU ACKNOWLEDGE AND ACCEPT THE RISKS of third-party data processing including potential data breaches, unauthorized access, or misuse by these providers.

Analytics & Tracking Services

Google Analytics - United States/Global

Data Shared: Website usage, page views, session data, device info, anonymized user behavior

Purpose: Website analytics, performance monitoring, user experience optimization

Control: Managed through Google Analytics settings and cookie preferences

Pendo - United States

Data Shared: App interactions, feature usage, user flows, session recordings, click patterns

Purpose: Product analytics, user experience optimization, feature effectiveness tracking

Control: May include screen recordings of your app usage

Essential Service Providers

We share data with additional service providers necessary for basic operations:

Hosting & Infrastructure: Cloud service providers for data storage and processing
Payment Processing: Stripe, PayPal, and other payment processors for subscription billing
Email Services: Supabase (for authentication emails) and Resend (for other communications)
Security & Fraud Prevention: Services that help detect and prevent abuse
Customer Support: Tools and platforms that help us provide user support

International Data Transfers & Legal Basis

🚨 INTERNATIONAL DATA TRANSFERS

BY USING SELYNE, YOU EXPLICITLY CONSENT TO AND WAIVE ANY OBJECTIONS to the transfer of your personal data to countries outside your jurisdiction, including the United States, European Union, and other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction.

Our legal basis for international data transfers includes:

Your explicit consent provided by using the Service
Necessity for the performance of our contract with you
Standard Contractual Clauses with third-party processors
Adequacy decisions by relevant data protection authorities
Legitimate interests in providing and improving our Service

Legal Disclosures & Emergency Situations

We may disclose your information without notice in the following circumstances:

When required by law, court order, subpoena, or legal process
To protect our rights, property, or safety, or that of our users or others
In connection with legal proceedings or investigations
To prevent fraud, security threats, or illegal activities
In emergency situations to protect someone's safety or life
In connection with a merger, acquisition, or sale of assets
To enforce our Terms of Service or other agreements

4. Data Protection, Security & Limitations

While we implement security measures to protect your data, you acknowledge and accept the inherent risks of digital data processing and storage.

Encryption & Technical Safeguards

We use industry-standard encryption for data in transit and at rest. However, no security system is impenetrable, and we cannot guarantee absolute security.

Access Controls & Monitoring

We maintain access controls and monitor systems for unauthorized access. However, determined attackers may still find vulnerabilities.

Data Isolation Efforts

We attempt to isolate your data from other users, but technical limitations and third-party processing may affect this isolation.

Security Audits & Assessments

We conduct security assessments but cannot guarantee they will identify all vulnerabilities or prevent all security incidents.

🚨 SECURITY LIMITATIONS & LIABILITY DISCLAIMER

YOU ACKNOWLEDGE THAT NO DATA TRANSMISSION OR STORAGE IS 100% SECURE. By using Selyne, you accept the risk of potential data breaches, unauthorized access, or data loss. SELYNE SHALL NOT BE LIABLE for any damages resulting from security incidents, data breaches, or unauthorized access to your information, except as required by applicable law.

5. Your Rights & Responsibilities

Your Privacy Rights (Subject to Limitations)

Depending on your jurisdiction, you may have certain rights regarding your personal information. However, these rights are subject to limitations and may not apply to all data processing activities:

Access & Portability (Limited)

Request a copy of your personal data, subject to technical limitations and third-party restrictions. Some data processed by AI providers may not be accessible.

Correction (Where Technically Feasible)

Request correction of inaccurate information, though AI-processed data may be difficult to modify and historical conversation data typically cannot be altered.

Deletion (With Restrictions)

Request deletion of your data, subject to legal, operational, and technical requirements. Data shared with third-party AI providers may not be deletable from their systems.

Communication Preferences

Control marketing communications, though transactional and service-related communications will continue as necessary for Service operation.

Data Processing Objection (May Limit Service)

Object to certain data processing, though this may result in Service limitations or termination as our core functionality requires comprehensive data processing.

⚠️ Important Limitations

Your privacy rights are subject to significant limitations due to the nature of AI processing and third-party integrations. Exercising certain rights may result in Service degradation or termination. We will make reasonable efforts to honor your requests but cannot guarantee full compliance due to technical and operational constraints.

Your Responsibilities

By using Selyne, you acknowledge and agree to the following responsibilities:

You are responsible for the accuracy and legality of all information you provide
You understand and accept the risks of sharing personal and sensitive information
You are responsible for maintaining the security of your account credentials
You accept responsibility for any consequences of data breaches affecting your account
You understand that AI processing may produce unexpected or undesired results
You acknowledge that perfect data security cannot be guaranteed
You accept the inherent risks of international data transfers and third-party processing

6. Data Retention & Deletion Policies

We retain your information according to the following schedule, though third-party processors may have different retention periods outside our control:

Active Account Data

Retained while your account remains active and for up to 90 days after account deletion to allow for account recovery and legal compliance.

Conversation History

Retained indefinitely while your account is active to maintain conversation context and personalization. May be retained longer for AI model training and service improvement.

Analytical & Usage Data

Retained for up to 7 years for business analytics, fraud prevention, and legal compliance purposes.

Legal & Compliance Data

Retained as required by applicable laws, regulations, or for legitimate legal purposes including litigation, investigations, and regulatory compliance.

Third-Party Processed Data

Subject to each third-party provider's retention policies. Selyne cannot control or guarantee deletion of data from third-party AI providers' systems.

🚨 DELETION LIMITATIONS

COMPLETE DATA DELETION CANNOT BE GUARANTEED. Data may persist in backups, archives, third-party systems, and AI model training datasets. We will make commercially reasonable efforts to delete your data but cannot ensure complete removal from all systems and third-party providers.

7. Children's Privacy

Selyne is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are between 13 and 18 years old, you may only use the Service with parental consent and supervision. Parents are fully responsible for their minor children's use of the Service.

If we discover that we have collected information from a child under 13, we will take steps to delete such information, though complete deletion from third-party AI systems cannot be guaranteed.

8. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

Notify relevant supervisory authorities within 72 hours when feasible and required by law
Notify affected users without undue delay when required by applicable law
Provide information about the nature of the breach and steps being taken to address it
Offer recommendations for protecting yourself from potential consequences

⚠️ Breach Notification Limitations

Our ability to detect and notify you of breaches affecting third-party AI providers is limited. We are not responsible for breaches occurring in third-party systems and may not be aware of such incidents in a timely manner or at all. You should monitor communications from our AI service providers directly.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time at our sole discretion. We will notify you of material changes through the Service, email, or by posting a notice on our website. Changes will be effective immediately upon posting unless otherwise specified.

Your continued use of Selyne after changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the modified Privacy Policy, your sole remedy is to discontinue use of the Service and request account deletion (subject to the limitations described above).

10. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of Greece and the European Union, including the General Data Protection Regulation (GDPR). Any disputes arising from this Privacy Policy or our data practices shall be resolved according to the dispute resolution provisions in our Terms of Service and applicable Greek and EU law.

As a company registered in Greece, we are fully compliant with GDPR requirements and European Union data protection standards. Greek law shall govern interpretation and enforcement of this Privacy Policy.

11. Contact Information & Data Protection

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us. Please note that response times may vary and we cannot guarantee resolution of all requests.

Email: info@selyne.app

Address: Selyne AI Ltd., [Company Address], Athens, Greece

Data Protection Officer: info@selyne.app

VAT Number: [Greek VAT Number]

Privacy Requests: Please allow up to 30 days for response to privacy-related requests